Our Team
Problem solving is our shared skill
We are a friendly success driven group ready to help you succeed. Our extensive problem knowledge helps us collaborate on everything we handle.
Well Rounded Input
Our team is diversified in talent meaning we are able to provide you with unique solutions.
Intense Passion
All of our team members from sales to support share a passion for technology.
Team Members
Names to faces
Seamus King
Co-Founder and Chief Executive Officer - Our CEO of Improve Technologies embarked on his IT journey in the fall of 2013, driven by a lifelong passion for technology. His career was shaped by extensive training from tech experts in the medical field, focusing on datacenter management. He advanced into leadership with roles for multiple Managed Service Providers (MSPs), before deciding to strike out and found his own firm. Seamus’ motivation for founding Improve Technologies was simply that he did not believe that the quality and expertise of the services available for small- to mid-sized firms was as high as it should be. He realized that he could deliver something better. Seamus leads the organization with a commitment to integrity, exceptional customer service, and making things happen on time and on budget. Under his stewardship, the company has achieved remarkable feats, including maintaining a datacenter with 99.999% uptime over five years, not just surviving but thriving through the pandemic, and growing Improve Technologies into a multi-million dollar business. Based in Geneva, Illinois, Seamus oversees the Eastern Region for the company. Known for his skill in navigating the intricacies of anything and everything related to technology, Seamus has earned a reputation for being a "space wizard," a mantle he embraces with fitting attire in public. Contact Seamus: seamus.king@improvetechnologies.com
Lauren Simpson
Chief Marketing Officer - Lauren is the Chief Marketing Officer for Improve Technologies, leading both external communications and lead generation efforts. Far from being a “techie,” Lauren is Improve Technologies’ specialist in people. For this reason, she is an integral part of the client relations team, liaising with clients to nurture the relationship, understand individual needs, and identify opportunities that will help clients achieve both internal and external business goals. Lauren brings an extensive background of achievement in communications, public policy, and client service to her role as our CMO, having enjoyed a nearly 20-year career spanning the corporate, agency, non-profit and public sectors. Oh yeah, she also happens to be the Mayor of Arvada, Colorado – the Centennial State’s 7th largest city. Through this role, Lauren keeps up to date on a wide variety industry and economic factors, helping her understand not only today’s business climate but also the strategic investments clients can make to ensure stability and growth into the future. Contact Lauren: lauren.simpson@improvetechnologies.com
Devin Dwyer
Director of Customer Service - Devin leads Improve Technologies’ customer service, prioritizing quality service and always striving to continuously improve how quickly our team can respond to (and solve!) client requests. Under Devin’s committed leadership, the company has reduced Help Desk response time from an average of one hour to 15 minutes. Devin has been immersed in the tech world for the past five years. Showing a knack for technology since his youth, Devin studied Programming in school while working in various customer service roles. Starting in retail and progressively honing his talents as his career grew, Devin finally found the perfect opportunity to merge his skill sets at Improve Technologies. Since joining the company, he has expanded his expertise beyond programming under the mentorship of Improve Technology's leadership team. Devin’s nimble technical thinking and strong learning abilities enable him to excel, delivering rapid ticket resolution with customized client support. Contact Devin: devin.dwyer@improvetechnologies.com
Brian Good
Co-Founder and Chief Technology Officer - Brian Good, the Chief Technology Officer and co-founder of the company, boasts more than two decades of experience in the IT field. He began his career as a freshman in college working at the customer service desk for a local company, a path that saw him grow into senior leadership in the industry. Before founding Improve Technologies, Brian served as a Senior System Administrator for a large corporate firm, advancing to oversee all IT functions. That role saw transformative results, increasing corporate productivity tenfold as Brian’s team streamlined and optimized systems. Always seeking to grow his skills, Brian next branched out into the field of DevOps, seeking to not just adopt current market systems but to innovate and improve them. Brian’s expertise in this area serves clients by looking comprehensively at all IT needs from beginning to end, upgrading their functionality, responsiveness and security to ensure a smoother, more sophisticated and seamless IT experience. Brian was driven to co-found Improve Technologies with Seamus in 2017 because he wanted to establish a higher level of ethical and professional standards in the IT industry. Outside of his professional role, Brian enjoys tinkering with computers, electronics, and various devices – and he will always nerd out with a client that shares his interests in gadgets. Based in Denver, Colorado, Brian oversees the Western Region for the company.